Effective Training Tips for Your Franchise Manager

franchise manager can make or break your franchise's location on a daily operations level. After all, this is the person who will be in charge of how your location will run. When you are not around--or even when you are but occupied with something else--your manager will handle the daily tasks. They are, in short, your boots on the ground.

Even if you are currently or are planning to be a hands-on type of owner, your manager is who you and other staff members will rely on. Because of this, how well trained they are will ultimately reflect on your business and your profits.

As you train your first or next manager, keep the following tips in mind.

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Be open and communicative

You are going to lead by example, so if you want an open, reliable and communicative manager, you need to demonstrate these qualities, too. Your manager should never hesitate to ask you a question or bring a concern to you because they know you are accessible and open to them.

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Offer effective and lasting training

Anyone can take virtual training lessons or sit in on a training meeting. However, you have to ask yourself whether this is going to be fully effective in training your manager at your location or if you need other and/or additional tools and methods. People have different learning styles. If you learn and adapt to your manager's own style, you will be able to identify the best way to train them while ensuring the knowledge sticks. Don't be afraid to ask your manager how they learn best, and experiment with various training styles until you hit on what works best.

Training shouldn't just end at their hire point, either. Invest in continual training, so your manager is refreshed and always up to date on their knowledge.

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Create a safe environment in your business

When stakes feel huge, effective learning simply won't happen. Naturally, the stakes are very high to you--it's your business--but you need to be mindful of just how much pressure you pass down to your manager. In essence, your manager needs to know that an occasional mistake will happen and isn't the end of the world.

Making mistakes is part of the learning process, and if your manager feels like they can't make even the smallest error, they won't be able to run your location to their fullest ability. Implement a protocol for when mistakes do happen, including resolving the problem and creating a system that prevents the same mistake from being made again.