Should you join a senior care franchise?
I’ve written several articles identifying ways to better use your FDD as a marketing tool. What’s interesting to me is that most franchise executives see the FDD as a legal document and nothing else. Maybe this is the result of attorneys being the only authority on FDDs and that executives defer many decisions about their FDD to their legal counsel.
It’s time to shake that up. There are too many common and careless mistakes in FDDs that are limiting the marketability of your FDD. Conversely, these mistakes increase your risk of due diligence drop-off. These mistakes negatively affect the credibility of your franchise opportunity.
We perform several FDD Audits each year. We review an FDD for a franchisor from a marketability lens. We look at design, content, readability, continuity and competitiveness of the offering.
It’s well worth it considering how many errors and careless mistakes we find.
These errors are directly related to lack of franchisor oversight or attorney misses. Executives who have been with a company for several years are complacent and have reviewed the FDD year after year. They skim through some of the more boring parts (not unlike prospective franchisees). Attorneys have several franchisor clients - all with similar FDD language. Interesting note: We can tell which law firm created the FDD based on the design.
Considering these marketability issues, here are 6 common errors we find in FDDs:
1. Improper Formatting
This is a training issue on how to do track changes in MS Word. We see many FDDs with extra spaces, spaces before a period at the end of a sentence or poor paragraph spacing. I’m not sure why this continues to be such a problem, but it is common.
2. Visual Complexity
This is poor design and flow. A prospect is reviewing an FDD for the first time. It’s a large document. It’s important to separate components of an Item to make it flow. For example: Have all ongoing royalties and advertising rates at the top of Item 6 table, not interspersed between late fees, liquidated damages and transfer fees.
3. Spelling and Grammar
This should not be an issue, but it is. Simple spelling mistakes and a variety of poor sentence structure leads to a lack of professionalism and the takeaway by a prospect is that if you can’t spell properly, you don’t have a good investment.
4. Inaccurate Item 20 Disclosure
297 franchise systems have mathematical errors in Table 3 of Item 20. Outlets at the start of the year plus opened, minus the four variables (terminations, non-renewal, reacquired and ceased operations), equals outlets at the end of the year. Double check your numbers.
5. Continuity Errors
We see inconsistent fees between Items. Initial inventory fees between Item 5 and 7 or advertising fees between Item 6 and 7 or 11 do not match. Most commonly, technology fees between Item 6 or 7 and Item 11 are different. This also applies to the naming of fees. Item 6 may identify the national advertising fee as Brand Marketing Fund, but refer to the same fee in Item 11 as Brand Advertising Fund.
6. Blatant Misinformation
A day care franchise with deep fryers - a restaurant with scheduling software - a home-based renovation franchise with lease requirements… These are examples of what occurs when you cut and paste content from an existing FDD to create a new one. These FDDs are templated and sometimes legacy portions of one franchise accidently show up in another unrelated business model.
More often than not, these are simple fixes. But executives and attorneys become myopic and skim through renewals. It sometimes takes a fresh set of eyes, and more importantly, a different mindset, to review and catch these FDD errors.
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